Support
Threshold helps a church see what to build next, when, and who should own it. If something is broken or confusing, or you just have a question, we want to hear from you.
Send a request
Tell us what's going on and we'll reply by email, usually within two business days. Prefer email? Write to support@threshold.vision.
Common questions
How do I sign in?
Threshold uses a magic link. Enter your email on the sign-in page and we email you a link that signs you in. No password to remember.
Do I need Planning Center?
No. Threshold works fully on its own. Planning Center is an optional connection that enriches your people data when you have it. Nothing is gated behind it.
How does Threshold decide what to recommend?
Hand-authored pastoral conviction plus deterministic engines; your data tunes the numbers and never overrides the convictions. The full story is how Threshold works.
How is my church's data handled?
Each church's data is private to its own members. The plain walkthrough, covering Planning Center and Church Metrics too, is how Threshold uses your church's data; the formal version is in our Privacy notes.
How do I delete a church or my account?
A church (and all of its data) can be deleted from its settings. You can delete your whole account from Settings.
Where things live
Signed in? The full map of the house shows every room your role can enter, one line each.
Your church's hub
The Church Hub is home base. Home greets you with your next step and the vision road; Overview carries the front page and the season's announcements; Profile holds your portrait, gifts, and photo; Training is the equipping workbook.
The workbook
Lessons, trainings, and tracks live in the Training tab of the Church Hub. Walk a track on your own, or join a cohort when your church runs one. Leaders write new trainings from the same page.
People
The People page holds the directory and the shape of the Body. Each name opens a person's page, where leaders can also suggest a next step or add a photo with consent recorded.
Vision and the road
The Vision page carries the frame, goals, and strategy lanes leaders steward; the road that members see on Home is drawn from it.
Words we use
Checks and Gates
A Check is a quiz for you: instant feedback, nothing stored against you, take it as often as you like. A Gate asks for a passing score before a lesson counts as complete; retries are unlimited and your best attempt is what stands.
Scores
Quiz answers and scores are visible to your church's acting leaders, so trainings like safeguarding can be real. Every quiz says so right where you take it.
Theological family
Which of seven historic streams your church's teaching content speaks from where traditions differ (baptism, communion, church governance). Threshold reads it from the denomination, network, and theology you named on your church record, and says where the read came from. If the read is wrong, choose the family yourself on the church record; your choice wins everywhere.
Who we are (the About sentence)
The sentence and facts on the church's About tab. Every word in it comes from what your church's leaders stated on the church record — the denomination and network, plus plain-word questions about baptism, the Lord's table, the gifts of the Spirit, governance, and worship. Nothing is guessed: a question your leaders haven't answered simply doesn't appear, and "not sure" is always an honest answer.
Training
A set of lessons your church wrote, living in the library. Its shape says how it is meant to be walked: a weekly course, a self paced course, an onboarding, a leadership track. A training can name the real ministry work it prepares people for, and the rooms it names point back.
Class
A group of people walking one training together, with a schedule, a facilitator, and its own room. One training can have many classes over the years; the workbook remembers every walk.
Current (in a class)
A class walks its training week by week. You are current when every week before this one is signed off. Being a week behind says nothing; life happens. At two weeks the class roster shows a quiet word so a facilitator can check in.
Placed
A process is placed when it serves somewhere: a step in a pipeline, a whole pipeline, or one of your systems. A process placed nowhere still runs, but the rest of your operating model doesn't know about it. The register on Pipelines & systems names these loose ends, along with systems that don't hold any processes yet, so you can place them or let them stand alone on purpose.
Goal
A milestone your church is pursuing, named on Vision. Goals sit across horizons, from 90 days out to the long term. A goal holds the tasks that build it; tasks attach once it is inside its 90-day window, while longer-range goals wait on the horizon until their season comes near.
Task
A concrete piece of work that serves a goal. Tasks are what you build and carry on the Tasks page, each with an owner, a due date, and a place in the plan. A task holds one or more moves.
Readiness
How ready a pipeline, pathway, or process is to carry what it holds. Each step earns points by status: active is 100, needs improvement is 60, planned is 30, missing is 0. A step nobody owns earns half. A step marked stuck loses another 30 percent. A flow's readiness is the average of its steps.
Operating model readiness
The single number in the masthead of Pipelines & systems. It is the average across every step in every mapped flow, weighted by steps, so a five-step pipeline in trouble outweighs a two-step process that is fine. Flows with nothing mapped are left out rather than counted as zero. The weakest join named beside it is the flow pulling hardest on the average.
Move
A specific play you run inside a task, picked from Threshold's catalog. Marking a move Running means it is live in your church. Most tasks take a few moves to finish.
Thinking
Talents of thought: teaching, planning, technology, finance. The work of understanding.
Practical
Talents of craft: building, cooking, repairing, driving. The work of making and doing.
Relational
Talents of presence: listening, mentoring, visiting, welcoming. The work of being with people.
Spiritual
The gifts the Spirit gives for building up the Body: shepherding, leadership, hospitality, evangelism, and the rest. Distinct from natural talents, and named through the gifts assessment or by hand.
Named, Moderate, Strong
How settled a gift looks this season. Named means it has been claimed; Moderate and Strong mean the assessment or a leader sees it consistently. A reading, never a verdict.
The gate
The readiness checklist between your stage and the next, in the Stage page's What's Gating You room. Its percentage counts one way: a manual check counts in full, a live signal counts as itself, and an unmeasured item counts as not yet shown, so the number can only be earned. The same number lights the gate on the stage rail, and items under 80% surface in your leadership agenda.
Capability
How built your operational architecture reads for a given size: the average readiness of everything that stage says must be true, from your assessment answers, owners, and pathway. Not a grade on your ministry, a read on your structures.
The porch
Your church's engagement with its community before anyone attends: the relationships, presence, and invitations that bring people to the door before a Sunday ever does. Stage advice that says maintain the porch means keep that engagement alive while the inside work grows.
Photos
Member photos are private to your church and shown only to people cleared to see them. Adding your own photo is its own consent; when a leader adds one for you, they record how consent was given, and that record travels with the photo. Removing a photo removes the consent record too.
The Body
Everyone who belongs to your church in Threshold, from the directory to the people seen only in the work so far.
Your portrait
A written reading of your formation this season: your gifts, how you work, where you feel drawn, and what you're trying. Yours to test, question, and carry into conversation.
Privacy and terms
See how Threshold handles your data in our Privacy notes and Terms.